What will the shipping costs be?
Shipping will be charged via BackerKit after the end of the campaign, after the survey period ends. You will be informed via BackerKit about this when this occurs. See the Shipping & Fulfillment section of our campaign page for additional details. These costs are estimates based on the information currently available and will be charged through BackerKit, after our fulfillment partners communicate the best shipping rates available to us at that time.
Last updated: July 10, 2024 12:25
When and where do I provide my shipping info?
Once this ABLAZE campaign successfully concludes, we will reach out with a survey via BackerKit to request all of the information needed to fulfill your rewards, including your shipping address. We will post updates on the campaign as surveys become available.
Last updated: July 10, 2024 12:25
How will we receive our digital rewards?
Digital rewards for Traveling To Mars will be distributed by BackerKit, our fulfillment partner, directly to the email address to which your order is registered.
Last updated: July 10, 2024 12:26
I have moved since the campaign was completed. How do I update my mailing address?
In Your BackerKit Account Click ‘Settings’ at the top of the page, and then click ‘Update Address’ - this will update your shipping details for all of your unlocked surveys. On Your Survey To update your shipping information, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to resent, please go to our survey recovery page here. If your address is open, you will be able to see and click ‘Edit Shipping Info’ to update your shipping details. To update the country or state, please contact support for assistance. Since project creators charged different shipping rates depending on the country/state, only our admin team can update this information. Pro-tip: Some backers are able to get their country and state to change by updating their Zip Code! Please note: We will issue multiple notices when fulfillment for this campaign is imminent. If you fail to update your address before your rewards are shipped and they are delivered to an incorrect or previous address, ABLAZE will be unable to refund or replace your order, due to the limited quantities manufactured and expense incurred in doing so. You are responsible for maintaining the accuracy of your own address and mailing information in order to receive your purchase.
Last updated: July 10, 2024 12:27
Why am I being charged an additional amount for international customs?
Customs are the sovereign law of a country on imports or exports (https://help.kickstarter.com/hc/en-us/articles/1260805506049-Why-am-I-being-asked-to-pay-customs-fees-for-my-reward-). Any duties, taxes, and customs clearance fees that may be levied on a reward as a result will be the responsibility of the backer. Please note that Total Shipping costs reflect the total you will pay for shipping and handling for your reward(s). For international orders, please note that your country might have additional VAT fees or customs duties for which ABLAZE will not collect in advance. You will be 100% responsible for any of those fees should they be applied, and ABLAZE will not refund any international orders that are refused due to VAT or customs fees beyond our control.
Last updated: July 10, 2024 12:27
I missed filling out my survey. What should I do?
Please email us at Info [email protected] with your full name and backer #
Last updated: July 10, 2024 12:27
When will I be charged for my pledge?
After the Kickstarter campaign ends, Kickstarter will charge you for your pledged amount. If there are any problems with your payment method, Kickstarter will reach out to you to have the issue corrected and your payment charged. Any add-ons or upgrades added to your pre-order after the Kickstarter campaign ends during the survey period will be charged through BackerKit.
Last updated: July 10, 2024 12:28
Will these rewards be exclusive to backers?
These items are exclusive to this campaign. Softcover editions will be offered for sale in comic book shops and bookstore channels. This is the first and only chance to make sure your limited-edition copies are reserved and accounted for via pre-order.
Last updated: July 10, 2024 12:28
This campaign is taking too long for fulfillment and I would like a refund. What is your refund policy?
Due to the nature of this pre-order campaign, we are unable to offer refunds. All of the items described are extremely limited in nature and expensive to produce. As such, once your order is received, we will be unable to process a refund. ABLAZE does everything within its power to deliver on the estimated fulfillment dates, if they change based on a variety factors (manufacturing and shipping) beyond the company’s control we update backers. Also, Kickstarter cannot process payments or refunds once your credit card has expired.
Last updated: July 10, 2024 12:29
I’m a comic shop owner, independent bookstore owner, or other retailer. Can I get the Kickstarter editions for my store?
Yes! Any retail partner who wishes to carry the Kickstarter products in their store can contact us directly about purchasing these items at wholesale. Please contact us directly at [email protected] to inquire about wholesale pricing options.
Last updated: July 10, 2024 12:29
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.